Infocomm - Certification/Regulatory Compliance
BIOGRAPHY
Dr Danica Damljanovic is an entrepreneur, and an Artificial Intelligence (AI) and Natural Language Processing (NLP) expert with over 16 years experience in AI and NLP, and over 5 years in entrepreneurship, and has worked with the SRI team that developed Siri, and in Recordsure analysing human-to-human conversations. As an internationally recognised scientist Danica has published more than 50 publications, and a book on text analytics, cited over 1600 times.
Danica is a founder and CEO of Sentient Machines, that is on the mission to improve human communication using AI - Danica's belief is that AI, used to positively assist humans, is stronger than AI or humans working independently. Utilising AI to empower people to both learn faster and enhance their lives meaningfully is Danica's passion.
Danica received her PhD in AI on the topic of Natural Language Interfaces for Querying Ontologies from the University of Sheffield in 2011. It was here that Danica developed the FREyA system which was scored as the best question answering system against the DBpedia knowledge base (structured Wikipedia) in the QALD-1 Challenge 2011. Her interests have always been transitioning cutting edge research methods into practical applications.
Danica started her career as a software engineer, and has, in parallel, researched various areas of AI, mainly focusing on NLP, dialogue systems, topic detection, semantic web, ontologies, question answering systems, and conversational agents.
PORTFOLIO
Analysing customer interactions to transform compliance and business outcomes
Expertise Provided
With financial services being one of the most heavily regulated industries in the world, full transparency across customer and employee interactions is crucial for ensuring compliance and providing fair service to customers.
Danica is a co-founder of Sentient Machines, a company that specialises in improving contact centres' team efficiency, saving cost and reducing churn through advanced AI-supported communication technology. In her role, she has coordinated and designed for conversational analytics platform that alerts users in real-time to urgent customer experience priorities and surfaces non-compliant practises - avoiding companies fines, loss of business, and a damaged reputation.
Expertise Provided
- Infocomm - Product Design & Development
